FMCG

Panda Retail Company

Deliverables
Deliverables

Establishing an Investigation Unit.

background
Background

Panda Retail Company is a leading retailer in Saudi Arabia. The company wanted to establish an Investigation Unit that would be responsible to investigate and report on claims received from various employees.

scope
Scope of Work
  • Develop an Investigation Manual governing processes to be followed to receive, investigate and report on a claim.
  • Assess the capabilities of a selected team members, and provide recommendations on whether they are suitable to become a part of the Investigation Unit.
  • Assist in developing a Whistleblowing tool for receiving and documenting complaints.
  • Develop a Whistleblowing Policy to help employees raise their concerns confidentially and without fear of retaliation.
  • Train the members of the Investigation Committee to become responsible for periodically receiving the status of all cases and provide guidance on actions forward.
outcomes
Outcome
  • An Investigation Unit was established.
  • The Whistleblowing policy was distributed across all company units.
  • Significant increase in reported cases.

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