Panda Retail Company


Establishing an Investigation Unit.


Panda Retail Company is a leading retailer in Saudi Arabia. The company wanted to establish an Investigation Unit that would be responsible to investigate and report on claims received from various employees.

Scope of Work
  • Develop an Investigation Manual governing processes to be followed to receive, investigate and report on a claim.
  • Assess the capabilities of a selected team members, and provide recommendations on whether they are suitable to become a part of the Investigation Unit.
  • Assist in developing a Whistleblowing tool for receiving and documenting complaints.
  • Develop a Whistleblowing Policy to help employees raise their concerns confidentially and without fear of retaliation.
  • Train the members of the Investigation Committee to become responsible for periodically receiving the status of all cases and provide guidance on actions forward.
  • An Investigation Unit was established.
  • The Whistleblowing policy was distributed across all company units.
  • Significant increase in reported cases.

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